Conflict Management and De-escalation

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Register for this Niche Academy webinar!


When given the appropriate knowledge and skills, we are all capable of making informed, effective, and safe choices when facing customer conflict and violence. As part of that approach, join Suzanne Powell to discuss how we can create a shift in how we view and respond to these situations to enhance our safety and reduce employee stress.

Suzanne will cover:

  • The Continuum of Customer Conflict
  • How Communication Choices Determine Risk
  • Management of Behaviors VS Reactionary Efforts to Control
  • Zero Tolerance and Employee Safety
  • Contributing Factors to Customer Violence
  • Managing our Own Behaviors
  • Assertive Communication
  • Safely Gaining Customer Co-operation

Presenter: Suzanne Powell


If you're interested but not able to attend the live webinar, go ahead and register. We'll send a recording to all registrants after the fact.


This webinar is presented by: Niche Academy



Additional Information

Recording in CALL Academy

The recording for this session will be made available in CALL Academy approximately one week after delivery.