Creating a Person-Centered Library: Supporting Patrons While Avoiding Burnout

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Webinar
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Program Description

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This webinar reviews ideas and approaches for how libraries can support both high-needs patrons and staff.

Are you feeling the strain of serving patrons with complex needs? Is your library seeing increased patron behavioral issues and mental health concerns? This session reviews ideas and approaches for how libraries can support both high-needs patrons and staff. As a result of this webinar, you will be able to:

  • Articulate the changing needs of library patrons and how these impact staff 
  • Learn strategies for assessing your library‚Äôs unique needs
  • Discuss helpful programs, collaborations, and/or services for high-needs patrons
  • Apply person-centered strategies to begin creating cultural change in your library
  • Anticipate potential barriers to change

Presented byBeth Wahler, PhD, MSW, Social Work Consultant with Public Libraries, Founder and Principal Consultant, Beth Wahler Consulting; and Sarah Johnson, MLIS, LMSW, Adjunct Lecturer, University of Illinois at Urbana-Champaign, both co-authors, Creating a Person-Centered Library: Best Practices for Supporting High-Needs Patrons

 

This webinar is presented by WebJunction.

Additional Information

Recording

If you're unable to attend the live event, a recording will be distributed after the event.