Customer Service: Ten Basic and Essential Skills

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(This webinar and recording is only available to library staff in California. The recording will be available under the CALL Academy People Connect Institute category one week after delivery.)

Customer service skills generally consist of the knowledge, processes, expertise and the understanding that are needed to make customers as satisfied as possible. These skills are developed through several different avenues, including training, support and experience. There are generally two different types of these skills: people and technical.

Both types of skills are equally important and good customer service is the ability to combine a good balance of both skill sets to provide the best experience possible.

Join Andrew for this program as we examined his top ten basic and essential skills that every successful organization and employee focuses on with their customers.

Andrew Sanderbeck – Biography

Andrew Sanderbeck is a respected expert presenter and consultant on customer service and the customer experience, improving workplace communication and sharpening organizational management and leadership practices.

He believes that one of the fastest ways to win a customer’s loyalty and trust is to actively listen to them.

CALL Training Partner for this Event: PCI