Customer Service Training for Frontline Staff

Program Type:

Online Course
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Registration for this event is no longer open.

Program Description

Event Details

Half-day course

Time Commitment: Approximately 4 hours

Build stronger relationships with your community by improving your customer service skills.

In this half-day, online course, you'll delve into the art of providing exceptional customer service tailored to diverse patron needs. Learn effective communication techniques to engage with patrons courteously and empathetically, fostering positive interactions and building lasting relationships. Discover best practices for handling inquiries, resolving complaints, and addressing challenging situations with confidence, compassion, and professionalism.

Who should take this course?

This course is geared toward frontline and other public-facing staff.

Course Features 

This will be a half-day online course and will include:

  • Live sessions: Guest speaker presentations by leaders in their field. (All sessions are recorded for on demand access for six months after the course ends.) 

  • Facilitated discussions: Audience participation in Q&A and discussion with guest speakers.

  • Early access on-demand resources: Access to a series of past live session archives from Library Journal and School Library Journal courses to explore at your own pace. 

  • Online Classroom: The virtual learning platform that holds all course content and is accessible for six months after the course ends. 

 

 

CALL Training Partner for this Event: Library Journal

*Please note that access information for this learning event will be sent by Library Journal, the provider of this learning event, shortly before the start date.

 

Additional Information

Enrollment Statement

I understand that a space will be reserved for me in this learning opportunity at a cost to CALL, and if I am unable to attend this learning opportunity, I will cancel my enrollment as soon as possible and before the start date.