De-escalation Training for Libraries

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Program Type:

Online Course
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Program Description

Event Details


Time Commitment: 2 hours

In this crash course, you will learn trauma-informed, equity-centered practices for de-escalation in order to maintain a calm environment at your library. You will learn tools that focus on proactive preparation to ensure you are set up for success and can diffuse potential moments of conflict or tension. Live sessions will be available on-demand.

You will leave this 2-hour crash course with tools and confidence to de-escalate conflicts in real time as they emerge in your library.

This course is ideal for any librarian or educator who faces safety risks, high tension, or conflict in the workplace. This course will be particularly good for frontline workers and those who come into the most contact with disgruntled patrons or students.


CALL Training Partner for this Event: Library Journal

*Please note that access information for this learning event will be sent by Library Journal, the provider of this learning event, shortly before the start date.


Additional Information

Enrollment Statement

I understand that a space will be reserved for me in this learning opportunity at a cost to CALL, and if I am unable to attend this learning opportunity, I will cancel my enrollment as soon as possible and before the start date.