De-escalation Training for Libraries

Program Type:

Online Course
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Program Description

Event Details

Two-hour Crash Course

Create a safer library by learning to de-escalate conflicts with compassion and confidence.

In this 2-hour online course, you will learn trauma-informed practices for de-escalation in order to maintain a calm environment at your library. You will learn tools that focus on proactive preparation to ensure you are set up for success and can diffuse potential moments of conflict or tension. Live sessions will be available on-demand.

You will leave this 2-hour course with tools and confidence to de-escalate conflicts in real time as they emerge in your library.

Learning Outcomes

After you attend this course, you’ll be able to:
  • Increase awareness of escalation and identify the underlying root cause.
  • Understand how to self-regulate and respond with empathy in stressful situations.
  • Build confidence using de-escalation techniques with clients.
  • Create a shared language and tool kit for de-escalating tense situations.
  • Incorporate learning into library-specific, real-life scenarios and situations

Who should take this course?

This course will be relevant for all librarians generally, and will be most specifically relevant for those who are newer to concepts of accessibility.

Course Features 

This will be a 2-hour online course and will include:

  • Live sessions: Guest speaker presentations by leaders in their field. (All sessions are recorded for on demand access for six months after the course ends.)
  • Facilitated discussions: Audience participation in Q&A and discussion with guest speakers.
  • Early access on-demand resources: Access to a series of past live session archives from Library Journal and School Library Journal courses to explore at your own pace.
  • Online Classroom: The virtual learning platform that holds all course content and is accessible for six months after the course ends. 

Expected time commitment

If you attend or watch the recordings of all live sessions, you'll spend approximately 2 hours on this course. You'll earn 2 hours of PD credit and a Library Journal certificate of completion. 

 

CALL Training Partner for this Event: Library Journal

 

Additional Information

Enrollment Statement

I understand that a space will be reserved for me in this learning opportunity at a cost to CALL, and if I am unable to attend this learning opportunity, I will cancel my enrollment as soon as possible and before the start date.