Frontline Safety Training

Program Type:

Self-paced
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Program Description

Event Details

 

On-demand, self-paced course | Registered participants have access for 6 months

Build skills to face the real-world challenges of public library work.

Libraries are meant to be safe, welcoming spaces, but frontline staff often face situations that challenge that goal. This self-paced course focuses on the kinds of situations library workers are dealing with every day: conflict, escalation, and the pressure to respond calmly when things get tense.

You’ll learn trauma-informed practices for engaging with safety concerns, methods for recognizing and responding to escalating behavior, and strategies for protecting your own well-being through boundaries and self-care. From handling difficult interactions with patrons to navigating emotionally charged situations, you’ll leave this course with strategies you can use right away to feel safer and more supported in your library.

Learning Objectives:

  • Approach safety from a trauma-informed lens
  • Resolve conflicts in a trauma-informed way
  • Use techniques to de-escalate difficult situations
  • Use tools to stay grounded in your values during conflict
  • Understand the role of relationships regarding safety
  • Establish professional and healthy boundaries
  • Know when to disengage and ask for support

Presenters: 


Leticia Cotto , Chief Administrative Officer, Hartford Public Library
 

Catherine G. Corto-Mergins, LCSW , Director of Training, The Village for Families & Children
 

Priscilla Pandozzi , Community Health Coordinator, Hartford Public Library
 

Tyler Drogin , Owner, Tyler Drogin Mediation and Conflict Resolution; former Program Director at the Peaceful Leadership Institute
 

Lu Bangura , Chief of Equity and Fair Practice at Enoch Pratt Free Library
 

Eddie Kristan (he, him), Genealogy & Local History Librarian, Arlington Heights Memorial Library
 

Stephen Jackson (he, him) Founder, Global CommUnity Associates, library lover, and restorative practitioner/trainer
 

Tim McLeod (he, him) Mental Health Counselor, Applied Theatre Practitioner
 

Melissa Munn (she, her) Customer Experience Director, Public Operations at Pierce County Library System

 

 

CALL Training Partner for this Event: Library Journal

Track: Safety

Additional Information

Enrollment Statement

I understand that a space will be reserved for me in this learning opportunity at a cost to CALL, and if I am unable to attend this learning opportunity, I will cancel my enrollment as soon as possible and before the start date. 

Single Enrollment Disclaimer

I understand that I can register for only one course at a time (no concurrent courses). If I do not attend this course, I understand that I may forfeit the opportunity to enroll in additional CALL courses during this fiscal year.