Fundamental Strategies for Reference Conduct

Program Type:

Webinar
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Program Description

Event Details

 

The practice of reference services requires structure and guidelines. The fundamental goal of this service is to satisfy patrons consistently. Without some standardization and basic framework, reference work cannot be considered objective or reliable.

In this 90-minute session, you’ll learn guidelines for conducting yourself on the reference desk. You’ll gain perspective on how to get support in challenging situations, how to rely on your institution's policies when interacting with patrons, and how to build a professional development support system as you build proficiency as a service provider.

After this event, participants will:

  • Understand how to put their institution’s staff manuals and codes of conduct into action
  • Understand the role of the reference provider in a larger library ecosystem
  • Know how to familiarize themselves with their institution's policies related to reference performance
  • Understand the basics of ALA's Code of Ethics RUSA's Guidelines for Behavioral Performance of Reference and Information Service Providers

Registration for this event is included in the Reference Services Crash Course.

Francisca Goldsmith has been teaching library staff development courses for both paraprofessionals and professional librarians in reference methods and best practices for over 20 years. She currently develops and delivers online courses for the Infopeople Project and for the American Library Association and has written several professional texts, including Crash Course in Contemporary Reference (Libraries Unlimited, 2016). Her library career has spanned public, school, and academic libraries, in reference departments, youth services, and collection management.

 

#ReferenceSkills

**NOTE**: Access information for this learning event will be sent to all registrants by American Library Association before the start of the event. In order to take this course/attend this webinar you will need to create (or use an existing) ALA account to proceed. It is free to create an account and you do not need to be an ALA member. If you do not wish to create an ALA account please cancel your registration.

 

CALL Training Partner for this Event: American Library Association

 

Additional Information

Enrollment Statement

I understand that a space will be reserved for me in this learning opportunity at a cost to CALL, and if I am unable to attend this learning opportunity, I will cancel my enrollment as soon as possible and before the start date.