How Can I Help? De-escalation in the Workplace

Program Type:

Webinar
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Program Description

Event Details

As observations of escalated behaviors have increased, library staff need fresh tools for realistic expectations, healthy boundaries, and authentic connection. In this highly interactive workshop, we look at the crucial role of purpose, keys to prevent power struggles, and what to do when you need to exit an interaction.  This workshop focuses on escalation prevention, and mental health for library staff and patrons.  This workshop does not address conflict that includes physical violence, but rather the cumulative weight of increased patron anger, outbursts, and anxiety.

Presented by :: Karin Peabody

Karin Peabody is a small business owner in the Seattle area. Her company, Dynamic Teaming, specializes in helping teams navigate the challenges of change, collaboration, and clear communication. Karin is passionate about helping leaders cultivate healthy workplace culture and uses her background as a StrengthsFinder Coach as a toolbox for building strong teams. Find more information at DynamicTeaming.com

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Additional Information

Enrollment Statement

I understand that a space will be reserved for me in this learning opportunity at a cost to CALL, and if I am unable to attend this learning opportunity, I will cancel my enrollment as soon as possible and before the start date. 

Single Enrollment Disclaimer

I understand that I can register for only one course at a time (no concurrent courses). If I do not attend this course, I understand that I may forfeit the opportunity to enroll in additional CALL courses during this fiscal year.