Program Type:
Online CourseProgram Description
Event Details

Half-day online course
Learn how to communicate, lead, and work effectively with colleagues and staff across multiple generations.
Libraries are unique workplaces that often have staff spanning five or six generations. Differences in workplace expectations, generational norms, and communication challenges can create intergenerational conflicts that lead to frustration and low morale. This course will address these issues and teach you valuable skills for working across generations. You will learn strategies for communicating clearly and directly, providing and receiving feedback, and differentiating your leadership style to accommodate unique staff needs. Leave this half-day course with practical, people-centered leadership skills to decrease friction and create a more positive workplace culture in your library.
Who should take this course?
This course is geared toward anyone who leads or manages people.
Course Features
This will be a half-day online course and will include:
- Live sessions: Guest speaker presentations by leaders in their field. (All sessions are recorded for on demand access for six months after the course ends.)
- Facilitated discussions: Audience participation in Q&A and discussion with guest speakers.
- Early access on-demand resources: Access to a series of past live session archives from Library Journal and School Library Journal courses to explore at your own pace.
- Online Classroom: The virtual learning platform that holds all course content and is accessible for six months after the course ends.
Expected time commitment
If you attend or watch the recordings of all live sessions, you'll spend approximately 4 hours on this course. You'll earn 4 hours of PD credit and a Library Journal certificate of completion.
Presenter:
Jolene Pickens, Leadership Consultant at Dame Leadership
Jolene is a seasoned leader with over 30 years of distinguished experience in Leadership Development. Having studied business at New Mexico State University, she has owned and operated three successful businesses and held executive roles in corporations. As a Gallup Certified Strengths Coach and a dedicated learner, she brings a strategic and dynamic approach to leadership. Specializing in transforming leadership principles into tangible outcomes, Jolene employs an interactive style that fosters genuine team building. Her proven track record makes her an invaluable guide for organizations seeking to navigate from their current state to future success.
CALL Training Partner for this Event: Library Journal
#LFASkillsDynamics
Additional Information
Enrollment Statement
I understand that a space will be reserved for me in this learning opportunity at a cost to CALL, and if I am unable to attend this learning opportunity, I will cancel my enrollment as soon as possible and before the start date.