Leadership Strategies for Building Connection and Diffusing Difficult Situations

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This webinar introduces skills and practical strategies for developing empathetic, curiosity-led leadership, to help improve communication, connection and cooperation at your library.

As library staff, our collective morale and goodwill are often eroded by a tidal wave of factors including book challenges, budget constraints, staffing shortages, toxic online discourse, and an increasingly divided culture. In times like these, searching for common ground might sound naïve or idealistic, but intentionally cultivating these mindsets can have a profound effect on your organizational culture, communication, problem-solving, and mental health. This webinar introduces skills grounded in the “Good Inside” approach, and will cover practical strategies to develop empathetic, curiosity-led leadership that assumes good intent in moments of conflict and stress, along with actionable communication skills for connection and cooperation.

This webinar will help you:

  • Develop curiosity-led leadership that starts from a place of assuming good intent and adopting a most generous perspective in moments of conflict and stress. 
  • Learn strategies for fostering an emotionally healthy organizational culture to deepen connection, engage cooperation, and problem solve more effectively.
  • Consider the frames through which we view and interpret the world and examine how we can broaden those frames or to simply recognize what we don’t know.
  • Discuss the “FACTS” of effective communication (Fully present, Acknowledging feelings, Curious longer, and Tag-teaming solutions from the Same side). 

Presented by: Rebekah Cummings, Interim Director of Digital Matters, University of Utah Marriott Library



This webinar is presented by WebJunction.

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If you're unable to attend the live event, a recording will be distributed after the event.