Libraries for the People: A Series on Trauma-Informed Customer Service – Approaching Patrons Who Have Experienced Trauma

Session #3 – Wednesday, February 8 @ noon: Approaching Patrons Who Have Experienced Trauma

Session #3 signup link

Even before the events of 2020 and 2021, most of us had experienced trauma. Today, we are only beginning to understand the impact of recent events on the mental and emotional health of our communities. However, research is indicating widespread trauma responses in our society including increased cigarette sales, rising opioid overdoses, and other societal ills. How can libraries continue to meet the needs of our communities given these escalating challenges? This session will provide a brief overview of trauma and its subsequent behavioral responses in the library. We will focus on physically approaching patrons in a compassionate, trauma-informed manner with the goals of increasing felt safety in our libraries and mitigating confrontation.

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This webinar series is comprised of five 90-minute sessions – one session each month from December 8, 2022 to April 12, 2023. 

As books, media, and research have become available online, many public libraries are reimagining their work. Live music, video game tournaments, and even weddings are taking place in our libraries! While books will always be central to the mission of public libraries, increasingly, libraries are about people more than books.

This series will help develop “people skills” including: the creation and vetting of community partnerships, becoming trauma-informed, de-escalation, and related topics.

Together, we will reimagine the role of public libraries in strengthening communities and protecting vulnerable populations.

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While registration is unlimited for this series, attendance in each session is limited to the first 50 people who join a session.

This webinar series will be recorded, and the recordings, slides, and any other resources will be available via links added to this page within 24 hours after each webinar occurs.

CALL Training Partner for this Event: Infopeople