Library Customer Service and Adult Programs for People Living With Dementia

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This webinar will offer a comprehensive overview of Alzheimer’s dementia and practical advice on meeting the needs of both those with dementia and their caregivers.

With over 55 million people worldwide living with Alzheimer’s disease and related dementias, and many more serving as their caregivers, it’s essential for library staff to learn how to support these community members. This webinar will offer a comprehensive overview of Alzheimer’s dementia and practical advice on meeting the needs of both those with dementia and their caregivers. We’ll cover best practices, guidelines, and actionable ideas for creating dementia-friendly services, including compassionate customer service, specialized reference resources, and engaging programming. By focusing on lifelong learning, mental stimulation, and social connections, libraries can make a meaningful difference for those experiencing cognitive decline and their caregivers.

Presented by: Timothy J. Dickey, Ph.D., Adult Services Librarian, Columbus Metropolitan Library (OH), faculty at Kent State University, San José State University, and the Catholic University of America, recipient of the 2022 ALA-RUSA Margaret E. Monroe Award for Library Adult Services, and author of Library dementia services: How to meet the needs of the Alzheimer’s community (2020, Emerald Press).

This webinar is presented by WebJunction.