LSSC Elective Competencies: Reference and Information Services

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Program Type:

Online Course
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Program Description

Event Details


Monday, March 6 – Sunday, April 16, 2023 | Six-week online course

A six week online course on reference services, designed to meet the elective requirement of the Library Support Staff Certification. This course covers introductory information on the reference interview, basic research and search skills, information literacy, print and non print sources in their own and other library collections, and legal and ethical issues. At the end of the course students will be prepared to provide basic reference and information services in a public library setting. Students will complete an annotated bibliography assignment that requires, selecting, evaluating and annotating a variety of sources on a student selected topic.

Instructor: Jessica E. Moyer is an assistant professor in the School of Information Studies at the University of Wisconsin Milwaukee. She received her Ph.D. from the University of Minnesota in Literacy Education and MS and CAS degrees from the University of Illinois, Graduate School of Library and Information Science. Moyer has taught reference and readers' advisory courses for the LIS programs at the University of St. Catherine, San Jose State, and University of Wisconsin-Milwaukee as well and continuing education courses for the American Library Association. She is the author of Research-Based Readers’ Advisory (American Library Association, 2008), co-editor of The Readers Advisory Handbook (ALA Editions 2010) and editor of the Integrated Advisory Services (Library Unlimited 2010). Website

CALL Training Partner for this Event: Library Juice Academy

Additional Information

Enrollment Statement

I understand that a space will be reserved for me in this learning opportunity at a cost to CALL, and if I am unable to attend this learning opportunity, I will cancel my enrollment as soon as possible and before the start date. 

Single Enrollment Disclaimer

I understand that I can register for only one course at a time (no concurrent courses). If I do not attend this course, I understand that I may forfeit the opportunity to enroll in additional CALL courses during this fiscal year.