Program Type:
Online Course- Registration is available for this event.
- Registration is no longer available for this event.
Program Description
Event Details
Learn strategies for engaging in difficult conversations with people at work, such as giving a colleague or direct report critical feedback, approaching your manager with a concern, or even engaging a disgruntled patron. You will learn tenets of cultural humility regarding language, as well as how to assess your own communication styles in order to bring self-awareness into all conversations.
You will leave this 2-hour crash course with grounding techniques and rhetorical strategies to increase your ability to engage kindly, yet firmly, in a way that matches your values.
After you attend this crash course, you’ll be able to:
-
Understand your own communication style and how it impacts conversations and conflict at work
-
Use trauma-informed practices to ground yourself and guide conversations
-
Engage in difficult conversations with cultural humility
-
Initiate difficult conversations with confidence and a strategy for success
-
Navigate power dynamics involved in difficult conversations
CALL Training Partner for this Event: Library Journal
*Please note that access information for this learning event will be sent by Library Journal, the provider of this learning event, shortly before the start date.
Additional Information
Enrollment Statement
I understand that a space will be reserved for me in this learning opportunity at a cost to CALL, and if I am unable to attend this learning opportunity, I will cancel my enrollment as soon as possible and before the start date.
Recording
If you're unable to attend the live event, a recording will be distributed after the event.