Managing Difficult Conversations with Colleagues and Staff

Learn strategies for engaging in difficult conversations with people at work, such as giving a colleague or direct report critical feedback, approaching your manager with a concern, or even engaging a disgruntled patron. You will learn tenets of cultural humility regarding language, as well as how to assess your own communication styles in order to bring self-awareness into all conversations.

You will leave this 2-hour crash course with grounding techniques and rhetorical strategies to increase your ability to engage kindly, yet firmly, in a way that matches your values.

After you attend this crash course, you’ll be able to:

• Understand your own communication style and how it impacts conversations and conflict at work

• Use trauma-informed practices to ground yourself and guide conversations

• Engage in difficult conversations with cultural humility

• Initiate difficult conversations with confidence and a strategy for success

• Navigate power dynamics involved in difficult conversations

CALL Training Partner for this Event: Library Journal

*Please note that access information for this learning event will be sent by Library Journal, the provider of this learning event, shortly before the start date.