Managing Employee Performance Using the SBI Method

**NOTE**: Access information for this learning event will be sent to all registrants by American Library Association before the start of the event. In order to take this course/attend this webinar you will need to create (or use an existing) ALA account to proceed. It is free to create an account and you do not need to be an ALA member. If you do not wish to create an ALA account please cancel your registration.

The success of any project or plan relies on the work of your staff. All too often, library managers rely on employee assessment that feels like nothing more than a pointless exercise in filling out forms for both manager and employee. How can we manage library employee performance without stress, without unnecessary conflict, without busywork, but with positive results?

In this webinar, learn a simple and widely tested approach to interacting with your employees that takes some of the stress out of the process. Using the Situation-Behavior-Impact (SBI) Model, supervisors can speak with staff in a way that is direct, yet supportive, while keeping the conversation on the topic at hand. SBI can be used to address poor performance or acknowledge great work.

After participating in this webinar, you will:

• Be able to clearly identify and articulate common problems with employee performance
• Understand the SBI Feedback model for coaching and counseling employees
• Gain strategies for working with your HR Department to apply this model
• Understand how FMLA, ADA, and other Fair Employment principles fit into this model

Doug Crane began his career with the Palm Beach County Library System as a children’s librarian in 1998. He was appointed Library Director in 2014 and has spoken at national conferences on topics such as office productivity and leadership. Doug is the author of the articles “May I Ask You a Question? Lessons Learned from Interviewing Public Library Leaders”; “Efficient Librarianship – A New Path for the Profession”; and “Go For It! Advice From Library Directors,” all published in Public Libraries magazine. In 2021, Doug was honored as the Florida Librarian of the Year by the Florida Library Association, where he currently serves as President. He shares his musings at www.efficientlibrarian.com.

CALL Training Partner for this Event: American Library Association