Program Type:
Webinar- Registration is available for this event.
- Registration will close on April 28, 2026 @ 12:00pm.
- There are 19 seats remaining.
Program Description
Event Details
Providing honest feedback is a reality of any management position, and clarity is kindness. This 2-hour online crash course equips you with immediately actionable skills to prepare for feedback conversations, choose language that is both direct and empathetic, and set clear expectations without damaging morale.
You will explore common challenges such as over-softening messages, delaying feedback, and responding to emotional reactions from staff. The course also covers practical tactics for writing performance reviews and formally documenting feedback in ways that are kind, efficient, and HR-compliant.
You will leave this crash course with the confidence and concrete tools to deliver feedback that is clear, constructive, and effective.
Learning Objectives:
- Create a culture of feedback in your team or library.
- Give honest, direct feedback with confidence.
- Remain empathetic and people-centered during feedback conversations.
- Document feedback in professional, HR-complaint ways.
- Support your team’s growth more efficiently and effectively.
Presenter:
- Kristen Sorth, Director and CEO, St. Louis County Library
All guest speaker sessions feature auto captioning and are made available on demand after the initial broadcast. Please email course-support@libraryjournal.com upon registration if you require any special accommodations, and we will make our best efforts to facilitate them.
CALL Training Partner for this Event: Library Journal
Track: Communication
Additional Information
Enrollment Statement
I understand that a space will be reserved for me in this learning opportunity at a cost to CALL, and if I am unable to attend this learning opportunity, I will cancel my enrollment as soon as possible and before the start date.