Outreach Services for Underserved Teens

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Program Type:

Online Course
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Program Description

Event Details


Monday, March 6 – Sunday, April 2, 2023 | Four-week online course

When it comes to teen outreach services, underserved communities provide a variety of challenges. You can’t serve them if you can’t identify them, and this eCourse begins by providing a clear foundation for defining and identifying underserved teens in your community.

Jessica Snow, author of Outreach Services for Teens: A Starter Guide (ALA Editions, 2020), will guide you through teen outreach in the real world. You’ll learn how to identify and create partnerships with organizations that aid underserved teens, how to create a core collection of materials you may use in your outreach services, and how to identify goals and outcomes for your outreach services.

Registration for this course includes a physical and digital copy of Outreach Services for Teens: A Starter Guide, which will be used as the main text for the course.

This eCourse is also included in the Library Outreach for Underserved Children and Teens eCourse Bundle.

Through your participation in this course, you will:

  • Gain a larger understanding of the definition of outreach services for teens. 
  • Learn principles for the creation of your own outreach services. 
  • Identify goals and outcomes for your own outreach services. 
  • Be able to construct a comprehensive outreach services plan.

Course Outline:

  • Week One: A short history of outreach services. How do we define outreach services? How to identify and create partnerships with organizations that serve underserved teens.
  • Week Two: How to identify and create partnerships with organizations that serve underserved teens.
  • Week Three: Outreach in the real world.
  • Week Four: Creating a core collection for your outreach services. Putting it all together. Create an outreach services plan that you will receive feedback on from the instructor.


Jess Snow is the teen services team leader in Teen Central of the Boston Public Library. She was the first teen outreach librarian for the Oakland Public Library. Snow has established several outreach partners for both the Boston and Oakland libraries and has been providing outreach services for teens since 2003. She has written extensively about outreach, as well as presenting locally and nationally on outreach services to teens. Snow served on the VOYA (Voice of Youth Advocates) Advisory Board and had a regular column in VOYA for more than two years. She also served on the YALSA Board of Directors for two years.

If you have questions or requests regarding accessibility, contact us at ce@ala.org or at 312-280-5100.

CALL Training Partner for this Event: American Library Association

Additional Information

Enrollment Statement

I understand that a space will be reserved for me in this learning opportunity at a cost to CALL, and if I am unable to attend this learning opportunity, I will cancel my enrollment as soon as possible and before the start date. 

Single Enrollment Disclaimer

I understand that I can register for only one course at a time (no concurrent courses). If I do not attend this course, I understand that I may forfeit the opportunity to enroll in additional CALL courses during this fiscal year.