Reasoning with the Unreasonable Patron: 6 Secrets for Making It Work

Program Type:

Webinar
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Program Description

Event Details


Register for this one-hour webinar. 
 

(A recording will be available under the CALL Academy People Connect Institute category one week after delivery)

Unreasonable people can ruin a good day. In truth, you can’t reason with someone unreasonable, and you can’t change their behavior. You can, however, control your behavior and steer theirs in a better direction. 

Discover techniques that can help you better manage the situation and preserve your sanity. It starts with you recognizing difficult behavior, you remaining calm and controlled, and a few tactics that de-escalate tense situations. 

Attendees will be able to:

  • Explain 3 ways they can maintain their calm during a tense exchange 
  • Name 6 things they can do to deescalate a heated conversation 

 

Laura Greco ~ Biography

Laura Greco, RN, MEd is a certified wellness coach and speaker who facilitates learning and changing habits. She helps professionals eliminate burnout, manage stress, create life balance, and rekindle their sense of purpose and joy. Self-care (body, mind, and spirit) is the basis for well-being and we all have the capacity to make positive lifestyle changes are 2 of her foundational beliefs.  

Laura is the author of Wellness Made Simple. For more information, please visit her website www.YouBloomWellness.com.




CALL Training Partner for this Event: PCI Webinars

Additional Information

Enrollment Statement

I understand that a space will be reserved for me in this learning opportunity at a cost to CALL, and if I am unable to attend this learning opportunity, I will cancel my enrollment as soon as possible and before the start date. 

Recording in CALL Academy

The recording for this session will be made available in CALL Academy approximately one week after delivery.