Program Type:
Webinar SeriesProgram Description
Event Details
Three-day webinar series | February 11, 12, and 13, 2025 | 11:30 am - 1:00 pm
Are you new to reference services and need an orientation? Has it been a while since you’ve worked at the desk and you need a refresher? In this three-part series, reference expert Francisca Goldsmith will provide a practical overview to give you the essential knowledge you need in order to become an effective reference service provider.
This three-part event includes the following sessions:
- Effective Reference Interviewing - Tuesday, February 11, 2025
- Fundamental Strategies for Reference Conduct - Wednesday, February 12, 2025
- Evaluating Information Resources in Reference Services - Thursday, February 13, 2025
Francisca Goldsmith has been teaching library staff development courses for both paraprofessionals and professional librarians in reference methods and best practices for over 20 years. She currently develops and delivers online courses for the Infopeople Project and for the American Library Association and has written several professional texts, including Crash Course in Contemporary Reference (Libraries Unlimited, 2016). Her library career has spanned public, school, and academic libraries, in reference departments, youth services, and collection management.
This event will be hosted in Zoom. Automatic captions will be enabled for this event. This event will be recorded, and registrants will receive access to the recording within a day after the event ends.
**NOTE**: Access information for this learning event will be sent to all registrants by American Library Association before the start of the event. In order to take this course/attend this webinar you will need to create (or use an existing) ALA account to proceed. It is free to create an account and you do not need to be an ALA member. If you do not wish to create an ALA account please cancel your registration.
CALL Training Partner for this Event: American Library Association
Additional Information
Enrollment Statement
I understand that a space will be reserved for me in this learning opportunity at a cost to CALL, and if I am unable to attend this learning opportunity, I will cancel my enrollment as soon as possible and before the start date.
Single Enrollment Disclaimer
I understand that I can register for only one course at a time (no concurrent courses). If I do not attend this course, I understand that I may forfeit the opportunity to enroll in additional CALL courses during this fiscal year.