Safe and Compassionate Libraries

Primary tabs

Program Type:


Program Description

Event Details


Apply Here


In-Person | 10:00 am - 1:00 pm | One-on-one consultations

In this special in-person seminar, security specialist Rick Jenkins presents a holistic approach to library safety. Rick will share concrete examples of how he has turned some of the most challenging incidents into success stories for patrons and staff alike. A library does not become safer because of an increase in security officers or more punitive rules. It comes from shaping the culture across all divisions, departments, and branches; uniting in a common goal of support particularly in difficult times.

This session will feature:

  • De-escalation training from a perspective of compassion and empathy
  • Key points of scenario-based instruction
  • What goes into a building safety audit
  • Elements necessary to create and maintain a positive and inclusive library environment.

There will be 30-minute consultations available after the seminar between 2-5 pm on a first-come first-served basis during which you may share pictures or video of your library and/or ask specific questions/get Rick's advice. Please indicate in your application if you would like to be assigned a 30-minute slot.

Presenter: Rick Jenkins runs Safer Libraries Consulting, a company created out of 15 years of work as a Lead Security Officer at the Seattle Public Library. Rick is dedicated to the training of compassionate de-escalation practices, upholding the foundational ideals of public libraries while adapting to emerging needs in one's community. Rick has presented his trainings to many state library conferences, public libraries, and universities. He can be reached at


If you have questions about this event contact CALL ( DO NOT contact the hosting library for event information.


Address of Hosting Library

Hayward Public Library - Downtown
888 C St.
Hayward, CA 94541
Wednesday, August 21 | 10am - 1pm

Transportation Information

Parking: We recommend using the Parking Garage address: 22621 Mission Blvd, Hayward. Please park in a spot marked 2-hour or 4-hour parking, on the 1st or 2nd floor. Parking is free (we will provide a permit), and the library entrance is right by the garage. Street Parking is also free.

Public Transit: The Library is about 2 blocks from the Hayward BART stop. (Please do not alight at South Hayward.)
Please exit the station towards City Hall. The Library is right across the street by the garage.
BART schedule at:

We have a Bus stop right by the library also. For bus routes on AC Transit, please check here:

Reimbursement: Travel reimbursement is available for anyone traveling more than 50 miles one way. If you are requesting reimbursement please indicate your predicted travel costs and mode (i.e. driving, public transport) on your application.


This seminar will be offered at the Santa Monica Public Library on Monday, July 29th.