Safety and De-Escalation Foundations for Frontline Staff

Program Type:

Online Course
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Program Description

Event Details


Half-day Online Course

Time Commitment: approximately 5 hours

Keep your colleagues, patrons, and yourself safer by learning best practices for sustaining library safety. 

Safety concerns are on the rise at libraries, and it can be difficult to know your options for managing these challenges. This course, intended for public-facing librarians and frontline staff, will teach you how to manage conflict and safety concerns proactively by learning strategies and tactics for conflict resolution, de-escalation, and long-term safety in your library.  We’ll discuss trauma-informed practices for engaging with safety concerns, and give you tools to help you respond to security issues, file incident reports, and more in order to promote safety in your library and classroom.

You will leave this half-day intensive with new and innovative strategies to prioritize safety in your library.

 

Who should take this course?

This course is geared toward frontline and other public-facing staff.

Course Features 

This will be a half-day online course and will include:

  • Live sessions: Guest speaker presentations by leaders in their field. (All sessions are recorded for on demand access for six months after the course ends.) 

  • Facilitated discussions: Audience participation in Q&A and discussion with guest speakers.

  • Early access on-demand resources: Access to a series of past live session archives from Library Journal and School Library Journal courses to explore at your own pace. 

  • Online Classroom: The virtual learning platform that holds all course content and is accessible for six months after the course ends. 

Expected time commitment

If you attend or watch the recordings of all live sessions, you'll spend approximately 4 hours on this course. You'll earn 4 hours of PD credit and a Library Journal certificate of completion. 

 

CALL Training Partner for this Event: Library Journal

 

Additional Information

Enrollment Statement

I understand that a space will be reserved for me in this learning opportunity at a cost to CALL, and if I am unable to attend this learning opportunity, I will cancel my enrollment as soon as possible and before the start date.