Techniques for Uncomfortable Conversations

Register here

(This webinar and recording is only available to library staff in California. The recording will be available under the CALL Academy People Connect Institute category one week after delivery.)

Through this workshop, we examine some important strategies for navigating challenging conversations with confidence and empathy. You'll learn how to maintain composure, foster understanding, and communicate effectively even in difficult situations. We’ll also consider how to create safe and supportive communication spaces.

Together, we will become more confident and productive in our communication.

Learning Objectives 

As a result of this program, attendees will:

• Understand effective listening and empathy techniques
• Manage emotional responses and maintain composure in tense situations
• Increase confidence in communicating

Presenter:

Dr. Stevie M. Munz, Ph.D. is an award-winning teacher and researcher with 10+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a communication expert, she is passionate about developing your communication power skills!

CALL Training Partner: PCI Webinars

Track: Communication