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SUMMARY:15 Security Survey Questions for Your Library Staff: Better Answer
 s Get Better Results
UID:12986
DTSTAMP:20260415T011300Z
DTSTART:20260416T180000Z
DTEND:20260416T190000Z
LOCATION:Virtual Program, Virtual, CA 91106, United States
ROOM: 15 Security Survey Questions for Your Library Staff: Better Answers 
 Get Better Results
DESCRIPTION: When it comes to making changes in library security polices,
  procedures, equipment, or security staff members, it can be essential to 
 start with a short employee survey to gauge the opinions of the library st
 aff. Some will have strong opinions, both positively and negatively; other
 s may be more neutral; and some will not bother to complete the questionna
 ire at all. That’s all okay because what you’re looking for - besides 
 just the data itself - is to provide the opportunity to your employees to 
 voice their opinions, anonymously, and with the chance to provide addition
 al details in the Comments section as to what they mean and why it matters
 .This data-gathering project uses 15 key questions, crafted by Dr. Steve A
 lbrecht, about the physical and psychological sense of security, as percei
 ved by your staff. He’ll discuss the questions in detail during the webi
 nar.A survey serves several purposes: 1) It gives every employee, at all l
 evels, full or part-time, the chance to be heard; 2) It tells employees, w
 e care enough to ask them what needs to be fixed and what is sufficient, i
 n terms of our current facility security and operational postures; 3) It c
 an provide an early-warning to management about security, safety, or patro
 n behavior issues that may not be apparent to them but are a real concern 
 to the staff; 4) It tells the leadership team where they should either sta
 rt or focus their efforts to make immediate or gradual changes, as time an
 d budget restraints allow; 5) And it says to all staff, “This is your ch
 ance to be heard, on paper, without attribution. We only want your opinion
 s, not your names;” 6) And finally, if they don’t reply, they cannot s
 ay we never asked.LEARNING OBJECTIVES:With any employee survey, there are 
 three rules you must follow:Keep the comment answers confidential if they 
 mention specific patrons or employees.Provide the results back to the empl
 oyees in the form of a report, as soon as possible. Nothing can crash the 
 validity of the survey process like no feedback. Transparency matters. Sho
 w the scores for the multiple-choice answers and pull selected comments wh
 en they emphasize a theme.Act on the information in a timely way. Pick sma
 ll changes that you can make that become visible to the staff immediately.
  Work on longer-term issues as your budget and other resources improve.Lea
 rn by asking. Make security changes based on feedback from the employees w
 ho work where the rubber meets the road - on the floor, behind the desks, 
 with the patrons.  CALL Training Partner: Library 2.0Track: Security
URL:https://events.callacademy.org/event/15-security-survey-questions-your
 -library-staff-better-answers-get-better-results-12986
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