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SUMMARY:Having Hard Conversations Without Making Everything Worse
UID:13099
DTSTAMP:20260415T063400Z
DTSTART:20260702T070000Z
DTEND:20260702T070000Z
LOCATION:Virtual Program, Virtual, CA 91106, United States
ROOM: Having Hard Conversations Without Making Everything Worse
DESCRIPTION: Self-paced course IS THIS YOU?You’ve avoided a conversati
 on because you were afraid of making it worse.You replay staff interaction
 s in your head and wish you handled them differently.You need to give feed
 back but don’t know how to start without escalating emotion.You feel dra
 ined after tense workplace conversations.You worry about documentation, po
 wer dynamics, or protecting yourself professionally.If so, this course was
  built for you.Workplace tension is part of library work. Miscommunication
 , performance concerns, boundary issues, and emotionally charged conversat
 ions do not resolve themselves, and avoiding them usually makes them harde
 r.This self-paced course gives you practical frameworks for preparing, str
 ucturing, and documenting difficult conversations so you can address issue
 s directly without escalating conflict or compromising your professionalis
 mTHIS COURSE CONSISTS OF 2 ON-DEMAND MODULES:Module 1: Foundations of Conf
 lict ManagementWhere do disagreements come from, and how do they escalate?
  This module introduces a clear preparation framework for difficult conver
 sations, including how to separate facts from assumptions, clarify your me
 ssage, manage timing, and regulate your own emotional response. You’ll a
 ssess your conflict and communication styles and examine how power dynamic
 s shape workplace interactions. Module 2: Managing Challenging Interactio
 ns with Colleagues and StaffHow do you actually open a difficult conversat
 ion? What do you say when someone becomes defensive, emotional, or resista
 nt? This module focuses on practical language and structured strategies fo
 r addressing performance concerns, managing up, giving and receiving chall
 enging feedback, and documenting conversations clearly and professionally.
 Learning Objectives:Open a difficult conversation using facts rather than 
 accusationsIdentify your default conflict style and adjust it strategicall
 yAdapt your communication approach based on the other person’s styleAddr
 ess performance or behavior concerns without escalating emotionUse trauma-
 informed grounding techniques to stay centered under pressureNavigate conv
 ersations with colleagues, direct reports, and supervisorsDocument convers
 ations clearly and professionally to protect yourself and your organizatio
 n Presenters:Crystal Trice, CSM, CSM@Scale, Library Consultant, Scissors 
 & Glue, LLCCatherine Soehner, MLS, BSNCALL Training Partner for this E
 vent: Library JournalTrack: Communication
URL:https://events.callacademy.org/event/having-hard-conversations-without
 -making-everything-worse-13099
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